Refund Policy

• Tickets are refunded when an event is cancelled, when it is rescheduled and you cannot attend, or when you were charged by mistake.
• Change-of-mind refunds are not available.
• Send your request to voxlabs.id@gmail.com or message us on WhatsApp (0851-5668-5108) with your order ID.
• Approved refunds are paid within 14 working days.

This policy is part of our Terms & Conditions. An event page may list additional organizer rules; where it does, those rules apply alongside this policy.

Event cancelled

If the organizer cancels the event, you are entitled to a refund of the ticket price. We will email you using the address on your order with instructions.

Event rescheduled or significantly changed

If the event moves to a new date or venue, your ticket stays valid for the new date. If you cannot attend, you may request a refund within 7 days of the change being announced.

Payment errors

If you were charged twice for one order, or charged without receiving a ticket, the extra or unfulfilled amount is refunded in full once we confirm it with the payment provider.

• You change your mind or can no longer attend an event that goes ahead as planned.
• You arrive late or miss the event.
• Your QR code was shared, copied, or already scanned by someone else.
• You were refused entry for breaking the organizer’s rules, including age or ID requirements shown on the event page.
• The ticket was bought through an unofficial reseller.

• Cancelled events: the full ticket price.
• Payment errors caused by our system: the full amount charged, including fees.
• Other approved refunds: the ticket price. Service and payment-processing fees are non-refundable, because they have already been paid to providers.

Refunds are paid in Indonesian Rupiah to the original payment method where possible, or by bank transfer to an account in the buyer’s name.

1. Email voxlabs.id@gmail.com with the subject “Refund – [your order ID]”, or send the same details on WhatsApp (0851-5668-5108).
2. Include your full name, the email used at checkout, the order ID, the event name, and the reason for the request.
3. For payment errors, attach proof of payment (receipt or bank statement screenshot).
4. If paying by bank transfer, include the bank name, account number, and account holder name.

• We review each request and reply within 3 working days.
• Approved refunds are sent within 14 working days of approval.
• Your bank or e-wallet may take a few extra days to show the funds. If you have not received it after that, contact us and we will send proof of transfer.

For custom software projects, the payment terms in your signed proposal or agreement apply. Unless that document says otherwise:

• The down payment is non-refundable once work on the project has started.
• Milestone payments for work that has been delivered and accepted are non-refundable.
• If VOXLABS ends a project before completion for reasons not caused by the client, we refund payments made for work not yet delivered.
• Defects in delivered work are fixed at no charge during the support period in your agreement, rather than refunded.

For questions about this page, a refund, or your order, contact us:

Email

voxlabs.id@gmail.com

WhatsApp

0851-5668-5108

Phone

0851-5668-5108

Address

Jl. Kertanegara No. 94Singosari, Malang, East Java