Frequently asked questions

Custom software for real operations: internal systems such as inventory, approvals, and reporting; customer platforms for buying, booking, and paying; and VOX PASS, our event ticketing product.

Our office is at Jl. Kertanegara No. 94, Singosari, Malang, East Java. We work with clients across Indonesia, on site or remotely.

Send us a message through the contact form, email voxlabs.id@gmail.com, or WhatsApp/call 0851-5668-5108. Tell us where the work gets stuck today. We will set up a conversation, map the workflow with you, and send a written proposal with scope, timeline, and price.

It depends on the scope. We agree the timeline in the proposal before any work starts, and we aim to put a first useful release in your team's hands early rather than waiting for everything to be finished.

Each project is quoted from its agreed scope. The proposal lists the price, the payment schedule (usually a down payment and milestone payments), and what is delivered at each stage.

Yes. Launch is the start of the feedback loop. Support, maintenance, and improvement terms are written into your agreement so you know who to call and what is covered.

Your e-ticket is sent to the email address used at checkout once payment is confirmed. Check your spam or promotions folder. If it still has not arrived after 1 hour, contact us with your order ID.

The methods available for each event are shown at checkout. Payments are processed by our licensed payment partners; VOXLABS does not store your card details.

Do not pay again. Contact us with your order ID, the email used, and proof of payment. We will check with the payment provider and either issue your ticket or refund the charge.

Each QR code can only be scanned once. Only share it with someone you trust to use it. Whether tickets can be transferred or must match the buyer's ID is set by the event organizer and shown on the event page.

Tickets are refundable when an event is cancelled, when it is rescheduled and you cannot attend, or when you were charged by mistake. Change-of-mind refunds are not available. See the Refund Policy for the full process.

Contact us with your event details. We set up your event page, ticket types, and check-in, and agree fees and payout terms with you in writing before sales open.

Your gate crew scans each attendee's QR code. Every ticket can be admitted once, and you can watch admissions and capacity live from the organizer dashboard.

Payout timing and any fees are set out in your organizer agreement. Sales, fees, and payouts are visible in your organizer reports.